Support
Questions about AugustVPN, your subscription, or a connection problem? Email us at kevin@augustvpn.com and a person will reply by email. Include the device you are using and, if the app shows an error, its exact wording.
Contact support
Email kevin@augustvpn.com. We answer questions about setup, billing, devices, connection problems, and privacy requests.
Okaeri Communications, LLC100 W 31st St #23C
New York, NY 10001
United States
Activating the app
The AugustVPN apps activate in one of two ways:
- Subscribe in the app. On iPhone, iPad, Mac, and Apple TV you can buy the one-device AugustVPN subscription through the App Store. The purchase issues an AugustVPN activation key for that device automatically.
-
Enter an activation key. If you bought a plan on augustvpn.com, enter the
activation key (it starts with
aug_) from your purchase email or from your account page. You can also open the activation link from the email on the device.
App Store subscriptions
- Cancel or change: open Settings on your iPhone or iPad, tap your name, then Subscriptions. On a Mac, open the App Store, click your name, then Account Settings and Subscriptions. Cancelling stops the next renewal; access continues until the end of the paid period.
- Refunds: App Store purchases are refunded by Apple. Request one at reportaproblem.apple.com.
- New or reset device: sign in with the same Apple Account and choose Restore Purchases in the app.
Devices
The App Store subscription covers one device at a time. Using it on another device moves the plan there and signs the previous device out; the app offers to move it back with “Use on This Device.” Plans bought on augustvpn.com cover the number of devices included in the plan.
Connection problems
- Update to the latest version of the app.
- Turn off other VPN apps. Apple devices run one VPN at a time, and the app tells you when another VPN is active.
- Choose Automatic as the server, or try a different server.
- Disconnect, wait a few seconds, and connect again, or restart the device.
If it still fails, email us with the device, the app version, the server you chose, and the error shown.
Website accounts and billing
If you bought a plan on augustvpn.com, sign in with your email to see your activation key, update your payment method, or cancel. Website plans are billed by Stripe, not Apple. For how we handle your information, see our Privacy Policy.